We want you to be pleased with our products. We make your products to fulfil your unique personalised experience.

To avoid Disappointment of your order, please follow below instructions.

if you have any concerns regarding return policy, please contact us on 0044 (0) 161 494 7800 (option 1).

If the delivery company (Royalmail / DPD / Evri) doesn’t deliver the order in their time frame then T-Shirt Design Studio are not responsible to issue a refund for the Delivery Charge.

Just to Avoid Return Cases,

Please Contact Us if you are unsure about the size and Colour of clothing products before placing an Order.

Please check size Guide carefully before placing an order.

Note: if you unsure the Size or Colour or Brand on our website, please contact us or buy 1pc of clothing before you purchase full lot.

If you change your mind or if you don’t like colour or if the wrong size of the Personalised clothing was ordered, then we won’t be able to accept return. Please be aware, The Distance Selling Regulations Act of 2000 does not apply to Personalised clothing.

Cancellation your order

To cancel your order, please contact us directly through our phone (+44) 0 161 494 7800 (option 1) within 2 hours of placing an order.

If we start Processing your order meanwhile then we would not be able to cancel your order.

Return Time Frame:

The Return will be accepted only, if the wrong products will be delivered. All return request must be notified to us solely via email to sales@tshirtdesignstudio.co.uk within 7 days of receiving your order and goods must be returned, unused and in the original retail packaging. All items must be returned strictly within 7 working days from delivery. This time-frame complies with The Unfair Contract Terms Act 1977 (UCTA) which covers transactions between businesses and is in place to mitigate against return of used products as we cannot sell them on.

 

Hassle Free Return with EVRi

If we dispatch incorrect order then we will accept return only.

please send us an email regarding your return query and we will issue a Return Order Number (RON*).  

(*if you return parcel without RON then we won’t be able to issue a refund)

You must have to add RON to create prepaid return label through link below.

To get Free Prepaid Return Lable, Please click on below link and add RON and fill out all requested information.

https://www.evri.com/return-a-parcel

Search for : Elegant Event Essentials LTD

You will receive an email with QR code and follow instruction from EVRi email.

Take extra care for Return order:

  • Please write return note with your order number / address with specific reason for return.
  • You must send the original packaging
  • Package your return up securely.
  • Take reasonable care of the goods and not use them.
  • Send your return to us within 7 Days from receipt of EVRi email.
  • You are responsible for the return postage cost (unless we delivered the item to you by mistake or it is damaged).
  • Please send the return tracking number to us through email after handover parcel to parcel shop.
  • if you have not mentioned appropriate reason for return then the buyer has to pay £5 return delivery charge. we will deduct £5 from your order value and issue a refund the remaining balance.

Refunds and replacement may only be processed when the returned item has been received by us in original condition.